Milena International's Guarantee

When your equipment is down, the last thing you need is a supplier who makes promises and disappears. Here's what we stand behind on every order — in writing.

The Right Part, Verified Before We Quote

We cross-reference every part against manufacturer data before we send you a price — not after you've received the wrong item. That's how we keep wrong-part shipments rare. And when something is off, we fix it — you don't chase it.

A Quote Within 2 Business Hours

Send a part number, a photo of the nameplate, or a plain-English description Monday–Friday, 8am–5pm ET, and a real person responds within 2 business hours. Complex sourcing hunts across our 1,500+ supplier network can take longer to complete — but you'll hear from us inside that window either way, with a status and a timeline.

30-Day Satisfaction Guarantee

You can return your purchase for any reason — exchange or refund — for up to 30 days from the invoice date. Products in original, unused, salable condition can be returned for up to 90 days. Special-order, custom, and final-sale items are excluded, and sourced products follow the manufacturer's return policy. Full details, including the returns process, are in our Product Return Policy.

Free Shipping on Every Order

No thresholds, no surprises at checkout. Every order ships free.

Terms That Work Like a Real Vendor

Established accounts get NET 30 payment terms, clean procurement paperwork built for government and healthcare purchasing, and a 2% annual cash-back rebate on total spend. No account setup and no minimum order to try us — send one part, once.

Something Wrong? Talk to a Person.

Call (813) 681-0557, Monday–Friday 8am–5pm ET, or text a photo to (904) 553-3645. Family owned since 2009 — the person who answers can actually fix your problem.